As a consumer of home care, you have several rights and a home care agency will usually provide you with a written copy of them. They include the following:
• The right to choose your home care provider. Your choice must be honored by your doctor, hospital discharge planner, or other referring agency. However, for members of managed care plans, the choices will depend upon which home care agencies your plan works with.
• The right to have your property treated with respect.
• The right to have your family or guardian act for you if you are unable.
• The right to complain to the agency or the State licensing body about your treatment or care if it is not provided, or if staff shows disrespect for you or your property.
• The right to be given a copy of your plan of care or service plan, so you can ask questions about the type of services and staff the home care agency plans to provide to you and how often you can expect those services.
• The right to be informed in writing about how much the services will cost you.
It is important for you to remember that the goal of home care is to keep residents independent in the location of their choosing.
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